Disclosure

Our team is available Monday to Friday, 11 AM – 5 PM (EST). We do our best to reply within 24–48 hours. Response times might be a little slower during weekends, holidays, or big sales.

Any info you share with us — like your name, email, or order number — is kept private and only used to help solve your issue. We don’t share your data with anyone unless we absolutely have to (like a shipping carrier).

A few quick notes:

• We can’t control delivery delays from shipping carriers, but we’ll help track things down.

• If your issue involves a third-party app or payment method, we might need to direct you to their support team.

• Please include your order number and as many details as you can — it helps us help you faster!

Thanks for shopping with Patio Play World — we appreciate you!