Payment Policy

At Patio Play World, we make outdoor shopping simple and secure! Here's everything you need to know about how payments work on our site:

✅ Accepted Payment Methods

We accept a variety of safe and trusted payment options:

  • Major Credit & Debit Cards (Visa, Mastercard, American Express, Discover)

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Installment options via Shop Pay Installments (on eligible orders)

Note: Some payment options may only appear based on your device, location, or order value.

🔐 Secure Payment Processing

All transactions are encrypted and processed securely through Shopify’s trusted payment system. We do not store your full credit card details on our servers.

💰 Payment Timing

  • Your payment is charged at checkout unless you're using a financing option like Shop Pay Installments.

  • For pre-order or custom items, your card may be charged at the time of order to reserve your item.

🔄 Failed or Declined Payments

If your payment fails, please:

  1. Double-check your billing info

  2. Try a different payment method

  3. Contact your bank or card provider if needed

Need help? Just reach out — we’re happy to assist!

📦 Orders Will Not Ship Until Payment is Received

To keep things running smoothly, we only process and ship orders once full payment has cleared.

💳 Refunds & Billing Questions

Refunds are issued to the original payment method used. For full details, check our Refund Policy. If you spot any unusual charges or have questions about your bill, contact us at:

📧 Email: support@patioplayworld.com 
🕘 Mon–Fri, 11 AM – 5 PM (EST)